Voyce is a lightweight tool designed to easily collect customer feedback. It empowers you to maintain customer satisfaction, helps reduce churn, and uncovers new business opportunities.
A customer feedback tool loses its value if people won’t complete it. Voyce respects your customers' time and keeps things straightforward by asking just two questions - both carefully designed to yield a higher response rate.
Voyce helps mitigate poor quality feedback through what we have dubbed the ‘Magic Question’ - If you could change or improve one thing what would it be?
Unlike other tools, this question yields high-quality insights into how you can maintain customer satisfaction. By identifying areas for improvement, you can minimize churn and attract new clients, thus unveiling fresh opportunities for growth.
Unlike most survey tools that facilitate only ad-hoc surveys, Voyce is designed to enable continuous feedback collection. This allows you to capture real-time, 'in-the-moment' insights from customers, ensuring you don't miss any potential areas for improvement.
Customer feedback flows seamlessly into Voyce. This allows you and your team to efficiently organize and prioritize the most pressing issues, ensuring sustained high levels of customer satisfaction.
With years of experience in customer research under our belt, we have found a single question that consistently elicits meaningful responses. This 'Magic Question' offers genuine insight into how your business can further improve, gathering the most number of responses and providing the most valuable feedback.
Obtaining feedback via your Voyce Feedback form is as straightforward as sharing a link. No complex forms to configure or test - it's a ready-to-use solution right out of the box.
Gain instant access to manage your customer feedback, enabling you to respond swiftly and proactively before concerns escalate to other online review platforms.
Decipher what your customers truly appreciate about your product, empowering you to amplify those aspects for heightened customer satisfaction
Nip potential negative Google reviews in the bud by promptly addressing feedback through Voyce. By providing an immediate, personalized response to concerns, you'll not only resolve issues but also build stronger relationships with your customers, thereby enhancing your online reputation.
Your customers can drop their contact info if they fancy a follow-up chat for any lingering questions or discussion. Makes staying in touch a breeze!
Enhance the positive feedback you receive by showing it as social proof. Spotlight these testimonials by featuring them on your website, allowing everyone to see the exceptional quality of your product or service.
No IT experience or tech wizardry required - anyone can start collecting feedback in minutes. Yes, even Nana! We provide a shareable link to your own customer feedback form that you can add anywhere!
With a bit of extra effort, you can add a link to your form in the following places. This simple step will enable continuous insights into customer satisfaction, helping you identify areas of focus as your business grows.
Once customer insights are gathered, Voyce helps you to convert your insights into clearly defined problems to help you understand their 'why?' and identify the ones that are critical to solve.
Voyce helps you to create multiple solutions for each problem you identify, and shows you how each solution strikes the balance between impact and effort. Foster critical thinking by clearly communicating the path taken from customer insight, through defining and understanding problems, to the design and selection of your preferred solution.
