A survey tool that customers actually want to complete.

A customer feedback tool loses its value if people won’t complete it. Voyce respects your customers' time and keeps things straightforward by asking just two questions - both carefully designed to yield a higher response rate.

A mock showing the 3 steps in the Voyce Feedback flow.

Gather customer feedback to supercharge your business.

Voyce helps mitigate poor quality feedback through what we have dubbed the ‘Magic Question’ - If you could change or improve one thing what would it be?

Unlike other tools, this question yields high-quality insights into how you can maintain customer satisfaction. By identifying areas for improvement, you can minimize churn and attract new clients, thus unveiling fresh opportunities for growth.

An image showing how much better Voyce Feedback is a eliciting responses from customers, compared with other feedback tools.

Continuous real-time customer feedback.

Unlike most survey tools that facilitate only ad-hoc surveys, Voyce is designed to enable continuous feedback collection. This allows you to capture real-time, 'in-the-moment' insights from customers, ensuring you don't miss any potential areas for improvement.

Take action on your customer insights.

Customer feedback flows seamlessly into Voyce. This allows you and your team to efficiently organize and prioritize the most pressing issues, ensuring sustained high levels of customer satisfaction.

A mockup of the Voyce Feedback pane inside Voyce, showing sample feedback and the feedback aggregator.
An example Voyce Feedback interface.

Unlock the potential of the 'Magic Question'.

With years of experience in customer research under our belt, we have found a single question that consistently elicits meaningful responses. This 'Magic Question' offers genuine insight into how your business can further improve, gathering the most number of responses and providing the most valuable feedback.

Enjoy hassle-free setup.

Obtaining feedback via your Voyce Feedback form is as straightforward as sharing a link. No complex forms to configure or test - it's a ready-to-use solution right out of the box.

Address customer concerns...promptly.

Gain instant access to manage your customer feedback, enabling you to respond swiftly and proactively before concerns escalate to other online review platforms.

Gain invaluable insights into customer preferences.

Decipher what your customers truly appreciate about your product, empowering you to amplify those aspects for heightened customer satisfaction

Sample Google Reviews.

Dodge those negative Google reviews.

Nip potential negative Google reviews in the bud by promptly addressing feedback through Voyce. By providing an immediate, personalized response to concerns, you'll not only resolve issues but also build stronger relationships with your customers, thereby enhancing your online reputation.

Engage with respondents.

Your customers can drop their contact info if they fancy a follow-up chat for any lingering questions or discussion. Makes staying in touch a breeze!

Showcase positive feedback as testimonials.

Enhance the positive feedback you receive by showing it as social proof. Spotlight these testimonials by featuring them on your website, allowing everyone to see the exceptional quality of your product or service.

Get started in minutes.

No IT experience or tech wizardry required - anyone can start collecting feedback in minutes. Yes, even Nana! We provide a shareable link to your own customer feedback form that you can add anywhere!

A mock of a direct email.
Direct emails
A mock of a social media post.
Social media posts
A mock of a business card.
Business cards

Gain continuous insights into customer satisfaction.

With a bit of extra effort, you can add a link to your form in the following places. This simple step will enable continuous insights into customer satisfaction, helping you identify areas of focus as your business grows.

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'Checkout complete' pages
A mock of an email footer.
Email footers
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In app buttons

Why use Voyce to collect customer insights instead of email or Facebook Messenger?

Voyce's logo.
Centralize Customer Insights: A dedicated home for all your customer research, insights, and feedback.
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Build Innovatve Solutions: Develop impactful solutions and decide when to implement them.
Manage Customer Problems: Define, validate, and prioritize your customer problems.
Improve User Experiences: Use design thinking to enhance customer experiences.
Discover Trends: Collect insights and identify emerging problem trends and opportunities.
An image showing the flow of insights into problems in Voyce.

Next: Convert your customer insights into clearly defined problems.

Once customer insights are gathered, Voyce helps you to convert your insights into clearly defined problems to help you understand their 'why?' and identify the ones that are critical to solve​.

Lastly: Convert  those problems into multiple smart ideas.

Voyce helps you to create multiple solutions for each problem you identify, and shows you how each solution strikes the balance between impact and effort. Foster critical thinking by clearly communicating the path taken from customer insight, through defining and understanding problems, to the design and selection of your preferred solution.

A image showing the flow of problems into solutions in Voyce.
Voyce is a lot more...
A range of product insights can be collated.

Capture and centralize your customer insights.

Voyce is a beautiful repository for all your customer research, insights & feedback.
Organize problems by severity and scope to help find those that should be fixed first.

Define, validate, and triage customer problems.

Link and convert your insights into clearly defined problems, to find the 'why?', and identify those that are critical to solve.
Easily generate multiple solutions to the problems you've identified.

Discover opportunities and build the right things.

Create smarter solutions that deliver real value and delight your customers. Understand when to say 'go' or 'no'.