Privacy Policy

Last updated on 21 April 2023

Voyce comprises a hosted web application and a companion marketing site that are developed and maintained by Voyce ("the Service"). Voyce helps individuals and teams gather customer insights, clearly define problems, and generate solutions - so they can make more of what their customers love.

We care about the personal data you entrust us with. To demonstrate Voyce's engagement in personal data protection we are bringing you the key facts about how we handle personal data processing in Voyce. This document explains Voyce's policies for the collection, use and disclosure of personal information. Its scope includes all of Voyce's services.

Collection of Your Personal Information

When you use our Service, Voyce may collect and hold information relating to you that you have provided to us, that we may have obtained from another source, or from you when you have used the Service. This information may include (amongst other information) your name, address, telephone numbers, business and/or lifestyle information, and any other information collected in relation to your use of our products and services.

We also collect information to help us understand how our site is working and how we could improve it and/or our services. This may include the URL of pages you visit or have visited, which operating system and browser you are using, your IP address, and the date and time of your visit. While we may publish aggregated information of this sort, we will not publish information about individual machines, and we only disclose and use it as set out in this privacy policy.

We also collect information from site visitors. You may visit our site without identifying yourself or revealing any personal information. Like many online service providers we use cookies and our site collects information such as domain names, IP addresses, browser types, operating systems, access times and referring web site addresses. This type of information does not personally identify you. We use this information to personalize your experience and remember your preferences each time you visit our website.

We collect personal information from you when you voluntarily provide it through online forms, email, support requests, or other types of communication with us. This allows us to support you and the business services we provide.

We keep this data for no longer than necessary for the purposes of providing our services.

You can request for all your personal information held by us to be deleted by emailing

Use of Your Personal Information

We hold and use your information for a number of purposes connected with our business, which may include:

  • Understanding the operation of our service and user interactions with it.
  • Maintaining the quality of the service we provide.
  • Analysis of user and service trends and statistics which help us improve our offering and design new products and services in the future.
  • Delivering additional services such as direct communications (for example, to let you know about upcoming maintenance, a problem with your account, etc.), newsletters, social interactions, events, and training.
  • Providing customer support.
  • Processing orders for our software and providing you with invoices.

Disclosing Your Personal Information

We do not sell, rent, or give-away your personal information to any third party, except as required to do so by law.

We may disclose information that potentially personally identifies you to employees, contractors, and affiliated organizations that need to know this information in order to provide services or operate on our behalf, only where those individuals and organizations have agreed not to disclose it to others.

Use of Cookies

The Service we provide relies on the use of cookies to function correctly. Cookies are small text files that are stored on your computer and allow us to identify repeat visitors and to provide certain features (for example, to provide a consistent experience across browser sessions).

If you do not want our service to deploy cookies in your browser, can set your browser to reject cookies or to notify you when a website tries to deploy a cookie.

If you choose to disable cookies in your browser then you will still be able to access parts of our Service, but it's likely that your ability to effectively use all parts of the Service that we provide will be affected.

Security of Your Personal Information

The security of your personal information is important to us, and we take all reasonable steps to ensure that the information we collect and use is accurate and stored in a secure environment accessed only by authorised persons for legitimate business purposes.

We implement reasonable security measures to protect your information from loss or destruction, misuse, unauthorized access, disclosure and alteration. All communication with the Voyce service uses secure sockets layer technology (SSL).

Your Username and Password

As a user of the services we provide, you are you are responsible for the security of the username (which is your email address) and password you use to register on our site. You should not tell anyone else your username and password and if you do, you are responsible for the result of any unauthorized access to your account.

Credit Card Security

Credit card payments are processed securely through Stripe. Recurring subscription details are securely stored and managed offsite by Stripe. We never store your credit-card information.

Corrections and Deletions

You may ask to see the personal information we hold for you at any time, and ask to have any of it updated, corrected or deleted. You can do this by sending an e-mail to We will endeavour to make these changes for you, or provide a reply to your request, within a reasonable amount of time. In order to be sure that you are who you say you are, we may ask you to verify your identity for such requests. This is in order to protect your privacy, and that of other parties, from potential breaches.

Changes to this policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy. You can review the most current version of this page at any time at: Privacy Policy.

Contacting Us

Please email if you have any questions about this privacy policy, or any questions or concerns about the personal information that we hold about you. We will be happy to help.

Voyce is a lot more...
A range of product insights can be collated.

Capture and centralize your customer insights.

Voyce is a beautiful repository for all your customer research, insights & feedback.
Organize problems by severity and scope to help find those that should be fixed first.

Define, validate, and triage customer problems.

Link and convert your insights into clearly defined problems, to find the 'why?', and identify those that are critical to solve.
Easily generate multiple solutions to the problems you've identified.

Discover opportunities and build the right things.

Create smarter solutions that deliver real value and delight your customers. Understand when to say 'go' or 'no'.