A mockup showing a laptop displaying Voyce alongside an iPhone displaying the Voyce Feedback solution.

Customer Centric Problem Solving.

Voyce is Design Thinking. Transform customer insights into validated problems that help you develop innovative solutions to foster loyalty, drive repeat business, and promote sustainable growth.

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A range of product insights can be collated.

Capture and centralize your customer insights.

Voyce is a beautiful repository for all your customer research, insights & feedback.
Organize problems by severity and scope to help find those that should be fixed first.

Define, validate, and triage customer problems.

Link and convert your insights into clearly defined problems, to find the 'why?', and identify those that are critical to solve.
Easily generate multiple solutions to the problems you've identified.

Discover opportunities and build the right things.

Create smarter solutions that deliver real value and delight your customers. Understand when to say 'go' or 'no'.

A delightful repository for all your customer research, insights & feedback.

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Import insights from multiple sources into Voyce.

Collect insights and discover problem trends.

Never lose valuable feedback that users have made the effort to provide. Easily spot emerging trends and opportunities.

Double down on the things your customers love.

Capture evidence of the things your customers already love, so your team can replicate and inject that success elsewhere in your business.

Design better experiences.

Use design thinking to organize and collate user research, helping you create amazing user experiences.

A mock screenshot of the insights screen in Voyce.
Keep your finger on your customer’s pulse.

Empower your customers to voice their thoughts though your own private customer feedback form. All feedback flows seamlessly into Voyce Insights, allowing you to easily organize and prioritize.

A mockup of an example Voyce Feedback channel.
“A problem well stated is a problem half solved”
Charles F. Kettering
Organize insights and define problems.

Convert your insights into clearly defined problems, so you know the ‘why?’ and which are critical to solve.

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Understand the 'why'.

Distill user insights into razor sharp, validated problem statements that make it crystal clear what the problem is. This makes developing solutions a breeze.

Associate problems with insights.

Link problems back to insights to make sure they stay aligned with user feedback. Spot those problems that come up time and time again when talking with your users.

Triage problems.

Estimate the impact and severity of individual problems so you can see which, when fixed, offer the best value to your users and business.

A mockup of Voyce's structured problem definition modal.
A mockup of a structured problem definition from Voyce.

The only tool to help you craft the perfect problem statement.

Create consistent, well rationalized problems statements saving you time when creating on track solutions.

See the complete picture.

Voyce cleverly links your insights, problems, and solutions together, so you can see exactly what relates to what.

A mock of the workflow that describes the relationship between insights, problems, and solutions.

Create smarter solutions to the problems that deliver real  value - helping you understand when to say ‘go’ or ‘no’.

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A mock showing the workflow used to generate, define, and develop solutions from problems you've identified.

Put customer experience first.

When crafting an idea or solution to a problem, Voyce puts the user first and helps everyone involved keep an amazing user experience front-of-mind.

Create innovative solutions.

Generate multiple ideas or solutions to solve your most important problems. Easily identify those solutions that strike the right balance between impact and effort.

Mitigate scope creep.

Easily link back to the problem (or problems) each idea or solution is supposed to solve. Stay focused on delivering relevant outcomes and avoid getting side-tracked by feature bloat.

Foster critical thinking.

Voyce helps to clearly communicate the path taken from identifying issues, through defining and understanding problems, to the design and selection of preferred solutions. No more second-guessing!

Get feedback on concepts.

Work with your entire team to evolve the strongest and best ideas and solutions. Keep all stakeholders in the loop and informed about what the priorities are, and why.

Focus on business goals.

Clearly record expected success criteria for preferred solutions. Stay focused on business goals and priorities by balancing those needs with user experience.

A mock showing how problem severity and scope can be combined with solution implementation effort to help prioritize work to be done.

The smart way to calculate the value of a solution.

Voyce automatically calculates the implementation value  of a solution based on the scale of problem and estimated dev effort. This allow you to easily compare solutions so you get the best bang for your buck.

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