Boost guest satisfaction & loyalty

Capture in-the-moment feedback allowing you to succinctly understand exactly what your guests require for a top-notch stay. This leads to more positive post stay reviews, higher occupancy rates, and enhanced guest loyalty.

Boost satisfaction - Try Voyce Free!Boost Satisfaction!

Do you know where you sit on your guest satisfaction scale?

It doesn’t matter what you promise, as long as you meet or exceed guest expectations.

Voyce Feedback satisfaction scale.
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Feedback flow for The Palms hotel in the real world.

Voyce captures in-the-moment feedback so you can exceed expectations.

In-the-moment feedback is critical for a motel owner because it allows for immediate resolution of guest issues, improving their stay and satisfaction on the spot, which can prevent negative online reviews and foster positive word-of-mouth recommendations.

Feedback flow for The Palms hotel in the real world.
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Why traditional reviews fall short compared to in-the-moment feedback.

Traditional reviews:
Delayed Fixes: Issues remain unresolved.
Faded Details: Memory of specifics diminishes.
No Immediate Help: Can't improve current stay.
Negative Bias: Bad experiences overshadow.
Future-Only Impact: Helps future guests, not current stay.
In-the-moment feedback:
Immediate Resolution: Issues fixed quickly.
Accurate Details: Fresh, precise feedback.
Improved Experience: Enhances the current stay.
Positive Engagement: Real-time dialogue with staff.
Direct Impact: Immediate benefit to current stay.
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A feedback tool that guests will actually use.

A customer feedback tool is pointless if people simply won’t complete it.

Voyce is built for today’s mobile-centric, time-sensitive guests.
It keeps things focused by asking just two questions - both carefully designed to yield a higher response rate and deliver insights you can action.

A mock of the Palms Voyce Feedback.
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"Happy and returning customers are the key to our success.  If the same applies for you then I would wholeheartedly recommend you look at adding Voyce to your business toolkit."

Wendy - Marketing Manager of Staglands Wildlife Reserve.

Staglands customer logo.

Organize, triage & prioritize guest feedback.

All your feedback seamlessly flows into Voyce. This allows you and your team to efficiently organize and prioritize the most pressing issues using tags and folders, ensuring sustained high levels of customer satisfaction and growth.

A stylized view of sorting and viewing insights.
Find out where you sit - Try Voyce Free!Find your rank!

"Voyce helped us get attendees 'thoughts' at the time of them being actually at the expo, rather than days after when they’ve forgotten. Because of this we’ve been able to improve the “flow” of how our expo works."

Felicity - Owner and CEO of Actors Expo UK.

Actors Pro Expo customer logo.

Use Voyce to help grow your business.

1.
Improve Customer Satisfaction: Direct insights help enhance the overall guest experience.
2.
Identify Areas for Improvement: Voyce feedback highlights specific areas needing attention such as missing or broken items.
3.
Increase Repeat Business and Loyalty: Satisfied guests are more likely to return and recommend your motel.
4.
Enhance Online Reputation: Assuming you can address any guest concerns, Voyce helps prevent negative reviews being posted post stay - and actually make them an advocate!
5.
Gain a Competitive Edge: Continuous improvement based on feedback helps your motel stand out.
6.
Prevent Negative Word of Mouth: Addressing complaints promptly mitigates potential damage.
7.
Boost Staff Morale and Performance: Sharing feedback with staff can motivate and guide improvement.
8.
Monitor Trends and Expectations: Stay informed about evolving guest expectations.
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View realtime guest sentiment trends.

A beautiful, no-nonsense way to get a crystal-clear picture of guest sentiment.

Go beyond surface-level satisfaction scores. Easily drill into guest feedback, remove any guesswork, and quickly identify areas for improvement by reading guests' own words. 

Customer feedback page in Voyce.
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Customer feedback page in Voyce.
Sorting customer feedback in Voyce.

A modern, intuitive interface.

Voyce is built from the ground up without the feature bloat that slows you down - you won’t need tooltips scattered around to to explain how to use Voyce. Use it how you’d expect it to work.

Sorting customer feedback in Voyce.
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Get started in minutes.

No IT experience or tech wizardry required - anyone can start collecting feedback in minutes.

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