Voyce is a light-weight tool designed to easily collect customer feedback. It empowers you to maintain customer satisfaction, reduce churn, and uncover new business opportunities.
Enable your customers to effortlessly share their experience shopping in your store by answering the 'Magic Question'. Each piece of feedback integrates smoothly into Voyce, making it simpler for you to sort and prioritize crucial insights that help improve your retail operation.
Leveraging our extensive experience in consumer research, we've identified a single question that consistently reveals meaningful insights in the retail sector. This 'Magic Question' yields valuable knowledge about how your retail store can evolve, attracting the most responses and delivering crucial feedback for improvement.
Collecting feedback through your Voyce Feedback form is as simple as sharing a link. No intricate configurations or testing - it's an immediately usable tool designed specifically for retailers.
Access and manage feedback from your customers in real-time as they submit it, equipping you with the ability to respond quickly and proactively before concerns spread to other online review platforms.
Your customers can leave their contact info if they'd like a follow-up conversation about their shopping experience. This facilitates maintaining a strong connection with your customers, ultimately leading to higher loyalty and repeat visits.
Prevent potential negative Google reviews by addressing feedback swiftly via Voyce. By offering a swift, personalized response to customer concerns, you'll not only resolve issues but also foster stronger relationships with your shoppers, thus bolstering your online reputation.
Uncover what your customers truly value about your retail store, empowering you to amplify these attributes to increase shopper satisfaction.
Incorporate a link to your Voyce Feedback Form in various customer communication channels - receipts, newsletters, social media, in-store signs, and more. For added convenience, generate a QR code for effortless access through printed materials, like flyers or posters in your store.
After collecting customer feedback, Voyce becomes your retail assistant to help transform those insights into defined challenges, helping you delve into the underlying reasons. It further aids you in pinpointing those vital issues that need to be addressed for an enhanced retail experience.
Voyce energizes the generation of practical solutions for retail challenges, facilitating the selection of impactful, yet manageable strategies. It nurtures strategic thinking, aiding in tracing the journey from recognizing customer pain points to selecting optimal solutions for a superior shopping experience.
