Voyce is a lightweight tool designed to easily collect customer feedback. It empowers you to maintain customer satisfaction, reduce churn, and uncover new business opportunities.
Encourage your patrons to share their culinary experiences with ease by answering the 'Magic Question'. Every nugget of feedback flows into your dedicated Voyce channel, enabling you to sort and prioritize the elements that truly matter in your café or restaurant.
Setting up your Voyce Feedback form is as simple as serving a cup of coffee. No complicated forms to fiddle with or test – it's a ready-to-use solution right out of the oven.
Instantly access and manage your diner feedback, enabling you to respond swiftly and proactively before small concerns blow up into negative reviews on platforms like Yelp or TripAdvisor.
With years of experience in customer research under our belt, we have found a single question that consistently elicits meaningful responses. This 'Magic Question' draws in the most responses and the most valuable feedback, providing you with genuine insights into how your establishment can further enhance its food, service, and ambience.
Pre-empt potentially negative Google reviews by promptly addressing feedback through Voyce. By providing immediate, personalized responses to concerns, you'll not only resolve issues but also brew stronger relationships with your patrons, thereby enhancing your online reputation.
Discern what your diners truly appreciate about your menu, your service, or your café's ambiance, allowing you to emphasize and replicate those aspects for increased customer satisfaction.
Your diners can leave their contact info if they'd like a follow-up chat about any lingering questions or discussions. Makes staying in touch as easy as pie!
Embed a link to your Voyce Feedback Form in various channels - emails, bills, social media, checkout ends...the possibilities are as endless as your menu items! To add to the convenience, you can even generate a QR code for easy access via menus or table tents.
Once customer feedback is gathered, Voyce helps you transform these insights into tangible challenges that your café or restaurant may face. This allows you to comprehend the root causes of the feedback, and identify those that are imperative to address.
Voyce helps you to create multiple solutions for each problem you identify, and shows you how each solution strikes the balance between impact and effort. Foster critical thinking by clearly communicating the path taken from customer insight, through defining and understanding problems, to the design and selection of your preferred solution.
